The best part of our job at Ken Batchelor Collision Center? Watching the delight and disbelief on customers' faces in that first moment when they see their beautifully restored vehicle. Our goal is to bring your vehicle back to its pre-accident condition, if not better. One advantage of coming to Ken Batchelor for collision repair is the sheer scale of our operation. Think of it as the automotive equivalent of a major metropolitan medical center. It is where the specialists are, with the tools and experience to take care of the unusual cases as well as the more routine ones. Our professionals have handled every imaginable type of collision damage; they know precisely what to do to put your damaged vehicle right again.
Paintless Dent Repair
PDR, as we call it in the trade, removes everything from minor dents and dings to serious-looking creases and major hail damage while preserving the vehicle's painted finish. It has a lot of advantages: faster repairs, fewer days with a rental car while your vehicle is in the shop, reduced insurance claims - lower costs in general. There's a real art to paintless dent repair. It takes an experienced, certified technician, and that is exactly who will perform the service at Ken Batchelor. It also takes an expert eye to know whether PDR is appropriate in any particular case. Simply bring us your damaged vehicle for a free assessment and computerized estimate.
Auto Glass Repair
From fixing small chips to replacing full windows and windshields (and, if needed, matching the tint of your other windows), efficient auto glass repair is a specialty of the Ken Batchelor Collision Center. The old "stitch in time" principle certainly applies to glass repair. If your windshield suffers a rock chip or a scratch, we can easily prevent it from becoming a larger problem. Our technicians can fill the damaged area with an advanced, clear resin that, after curing with ultraviolet light, restores the damaged area to its original strength and near-original clarity.
On-Site Rental Cars
Ken Batchelor has partnered with Enterprise to offer low-cost, current-model rental vehicles, from economy cars to cargo vans, at our collision center location. Because we handle insurance claims for our customers, rental car allowances and all, our process of getting your vehicle checked in for repairs and getting you on your way in a rental vehicle operates like a well-oiled machine. Minimizing the interruption to your life and business - that is what we are all about.
Paint Protection Film
An innovative secret weapon in the battle against paint chips and bug damage, Scotchgard paint protection film is a durable, colorless urethane armor that protects vulnerable, high-impact areas of your vehicle. It not only keeps your paint looking great, it helps boost trade-in value. We recommend it for the surfaces of your vehicle that take the brunt of road debris.
3M Window Tint
Why do we specify 3M? They invented window tint in 1966 and have been the technology leader in the field ever since. We apply their product to a lot of customers' vehicles, and with good reason. It protects a car's interior from harmful solar rays that can fade and weaken materials. Talk about effective sunscreen! The SPF of 3M window film exceeds 1,000. Window tint is a comfort feature too. Heat-rejection technology pioneered by 3M keeps the interior cooler. Plus you may simply think tinted windows look cool. And we agree.
No need to call an outside towing service; simply call us. "You have been through enough. Let us handle that." That is our attitude about every aspect of collision repair, including the process of getting your damaged vehicle to our collision center.
If the phrase "body shop" conjures thoughts of a hot, dirty, noisy garage, you have never been to the Ken Batchelor Collision Center. Our staff works in an air-conditioned facility with scrupulously scrubbed tile floors, state-of-the-art equipment, and everything else it takes to attract and retain top professionals who could work anywhere.
Technicians Who Embody Professionalism
At Ken Batchelor, we hire the best, then we pick up the tab to help them be even better. It has never seemed fair to us (or like very smart business) to make associates pay for their own training and professional certifications. The specialists in our collision centers are as up to speed on techniques and technology as anybody in the industry, thanks to training and certification programs by organizations such as I-CAR (the Inter-Industry Conference on Auto Collision Repair), ASE (the National Institute for Automotive Service Excellence), and PPG Industries.
The Most Advanced Systems in the Business
From ultra-accurate digital measuring systems to computer-commanded robot spot welders, Ken Batchelor brings an arsenal of the industry's most sophisticated equipment to the task of putting your collision-damaged vehicle right again. We work hard to stay at the leading edge. When a new system comes out that helps make us even better at collision repair, we will be among the first to have it.
Yes, We Really Do All This
After your free computerized estimate, we arrange for towing and rental cars as well as handling your insurance claims and insurance adjusters. But we do not stop there. Auto accidents are a harrowing enough experience without the added hassle of dealing with a paint and body shop that cannot or will not back up their work. Our lifetime warranty lets you know we are 100 percent confident in our work. Collision repair is the one area of Ken Batchelor where we hope you will never need to be a repeat customer.
A Lifetime Warranty. That's Right, Lifetime
It is quite simple - and quite unheard of. Ken Batchelor Collision backs all repair work with a written, lifetime warranty. Any defects in workmanship will be corrected free of charge, forever.
Please contact us if your vehicle needs collision repairs. Our estimators will guide you through the claims process and help coordinate any towing needed.
2. Vehicle Drop Off
Please bring your vehicle to Ken Batchelor Collision, or ask your towing company to transport it to us if the vehicle is not drivable.
Your Ken Batchelor Estimator will ask you to sign a repair authorization, which allows us to repair your vehicle.
4. Damage Evaluation
Your Ken Batchelor estimator will map the vehicle with you and write a repair plan. This will include a pre-scan of the vehicle’s software and electrical system, disassembly of the damaged area, and creation of the estimate.
5. Insurance Approval
The insurance company must approve the repair before we may begin work. Often, the longest delays come while waiting for these approvals. We will make every effort to communicate with the insurance provider. We may need your assistance at times, and your help is greatly appreciated. If a supplement to the original repair amount is necessary (for example, if additional damage is discovered during the disassembly of the vehicle), we will submit a request for the supplement to the insurance company. This process also requires approvals and may take additional time. Sometimes more than one supplement is required, depending on the insurance company.
6. Parts Ordered
Upon receiving approvals from you and the insurance company on the repair work and any supplements, we will begin the process of locating and ordering the parts necessary to repair your vehicle.
7. Parts Received
Once all critical parts are received for the repair, work on the vehicle will begin.
8. Repairs to Vehicle Started
Vehicle Set on Uni-body Repair Equipment (if necessary) The exact location and fit of integral parts are critical to the operation and appearance of your vehicle. In this process, we measure your vehicle against published factory specifications and return your vehicle to within those prescribed tolerances.
New Panels Installed and Checked for Proper Fit All collision-related repairs require some degree of cosmetic repair and often require replacement of factory panels. We will check for proper fit and ensure that your vehicle’s parts look and align as they did when new.
All Metal Work Done and Initial Testing We begin to check all systems for proper functionality and perform quality control of the repair work.
9. Additional Parts Ordered, if Necessary
If we find additional claim-related damage, we will repeat step 5. For this reason, our estimator may have asked you to sign an authorization document in advance to cover these additional repairs.
10. Paint Process Begins
Vehicle Prepped, Primed, and Blocked Our technicians will begin the refinish process by priming the surface. A thin layer of filler is applied to ensure a quality, uniform, and smooth surface. Block sanding is used to further prepare the vehicle for paint.
Vehicle Is Masked, Taped, and Placed in Paint Booth
To ensure that the highest quality standards are met, we carefully mask your vehicle to protect it from overspray during the refinish process. We then place your vehicle in a paint booth, a controlled environment where paint material is applied.
Vehicle Undergoes Multi-Step Refinishing Process Most vehicles are coated with a basecoat/clearcoat refinish system. All systems involve several application steps to ensure a quality, factory finish.
Once we have completed the refinish process, we reattach the outer parts such as mirrors, moldings, and other hardware.
Even though much of the mechanical work (suspension part replacement, alignment, air bags, etc.) will take place during the repair process, all vehicles will have a post-scan of the software completed prior to delivery.
13. Quality Inspection
Your vehicle will go through an extensive post-repair inspection of all work completed. We will also perform a test drive of the vehicle.
The vehicle will be cleaned thoroughly prior to pickup.
15. Active Delivery
The estimator who managed your repair process will review the repair work completed on your vehicle and answer any questions you may have.